Executive Council Tracks

Die Executive Council besteht aus drei Captains auf gleicher Ebene. Jeder Stream repräsentiert bewährte Rollenmodelle aus Gaming-Communities & eSports-Orgas und kann unabhängig Entscheidungen treffen, solange gemeinsame Ziele und KPIs eingehalten werden.

Ops Captain (IT & Crew)

• Mission: Reliable infrastructure, safe servers, professional staff ops.
• Direct Reports: Server Pilot, Player Support Lead, Crew Coordinator, Bot Builder Squad.
• Focus Areas:
  • Server setup, automation, failover, backups (Server Setup)
  • Staff scheduling & escalation design; adherence to Support SOPs
  • QA on tickets/mod-tools, plus continuous improvement (vgl. Phase 2 Infrastructure Build)
• KPIs: Core server uptime, ticket SLA %, staff availability, incident count.
• Key Artefacts: Server Change Logs, runbooks, onboarding packs, incident reviews.

Growth Captain (Reach & Revenue)

• Mission: Drive reach, sponsorships and recurring income to hit the financial KPIs.
• Direct Reports: Content Captain, Partner Scout, Supporter Lead, Insights Guide.
• Focus Areas:
  • Omni-channel campaigns (Discord, social, paid) per Plattformen
  • Branding, partner-ready assets, media kit (vgl. Domains und Branding, Phase 8 Monetization)
  • VIP/supporter programmes, donation/shop flows (Finanzielle Ziele)
• KPIs: Active community growth, conversion to event participants, sponsorship pipeline velocity, revenue run rate.
• Key Artefacts: Media kit, content calendar, sponsorship CRM, monetisation dashboards.

Community Captain (Community & Events)

• Mission: Craft the day-to-day player experience, keep moderation drama-free, and deliver signature events.
• Direct Reports: Community Host, Event Producer, Guardian Leads, Welcome Guides.
• Focus Areas:
  • Discord architecture, ruleset, onboarding journeys (vgl. Phase 2 Infrastructure Build & Phase 3 Culture Pilot)
  • Event formats & execution (Phase 4 Soft Launch, Phase 5 Public Launch)
  • Member lifecycle: applications, retention beats, feedback loops (Community Ziele)
• KPIs: Weekly active members, event participation, satisfaction/NPS, moderation incident rate.
• Key Artefacts: Event Logs, moderation handbook, onboarding scripts, community insights.

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